Política de reembolso

Refund & Return Policy

Thank you for shopping with EPRHAN. We want you to be completely satisfied with your purchase. Please read our policy below to understand your rights and responsibilities.

1. Return Window & Eligibility

  • Timeframe: We accept returns within 30 days from the date of shipment.
  • Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging.
  • Health & Safety Exception: Due to strict health, hygiene, and safety regulations, opened or used essential oils cannot be returned unless they arrive damaged or defective.

2. Refund Process & Tax Handling

  • Full Refunds: Once we receive and inspect your eligible return, we will issue a full refund to your original payment method.
  • Tax & Shipping Included: Please note that our prices are inclusive of applicable taxes and shipping fees. Therefore, your refund will automatically include the full amount you originally paid, with no hidden deductions for taxes.
  • Processing Time: Please allow 3-5 business days for the refund to reflect in your account after processing.

3. Defective or Damaged Items
If your order arrives damaged, leaking, or defective, please contact us immediately at eprhan@126.com with photos of the issue. We will provide a prepaid return label and issue a full refund (including all original shipping and tax fees) once the item is returned.

4. Non-Quality Returns (Personal Preference)
If you wish to return an unopened item due to personal preference (e.g., you did not like the scent, ordered the wrong product):

  • The customer is responsible for the return shipping costs.
  • A 12% restocking fee will be deducted from the refund amount to cover the original shipping and tax fees paid on your behalf.

5. Natural Product Disclaimer
Because our essential oils are 100% natural and derived from botanical sources, there may be slight variations in color, viscosity, and scent between different harvest batches. These natural variations are completely normal and do not qualify as defects or grounds for return.

6. Non-Returnable Items
The following items are final sale and cannot be returned:

  • Clearance or discounted items
  • Promotional gifts and free samples
  • Gift cards

7. How to Initiate a Return
Please email us at eprhan@yiigood.com with your Order Number and Reason for Return. Our support team will provide you with the return address and detailed instructions within 24 hours.