Shipping policy

EPRHAN Shipping Policy (English Version)

Last updated: August 5, 2026

At EPRHAN, we are committed to delivering our premium, naturally sourced essential oils and handmade soaps to you safely and efficiently. Please review our shipping policy below to understand our delivery timelines, costs, and service areas.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note: During peak holiday seasons or promotional events, processing times may be slightly extended. We will notify you if there is a significant delay in the shipment of your order.

2. Shipping Rates & Free Shipping

We offer competitive and transparent shipping rates for our customers in the United States:

Free Standard Shipping: We are pleased to offer FREE shipping on all orders over $59.90 USD.
Standard Shipping Fee: For orders under $59.90 USD, a flat shipping rate of $7.99 USD will be applied at checkout.

3. Estimated Delivery Times

Once your order has been shipped, standard delivery to the US Mainland typically takes 7 to 15 business days.
Please note: These delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing. EPRHAN is not responsible for delays caused by the shipping carrier.

4. Shipping Restrictions (Important)

Currently, we ONLY ship to the contiguous United States (US Mainland).
We CANNOT ship to the following locations:

Remote areas
Islands and territories (including but not limited to Hawaii, Alaska, Puerto Rico, Guam, and the US Virgin Islands)
Military bases (including APO, FPO, and DPO addresses)
PO Boxes

Our checkout system is configured to automatically detect restricted addresses. If you attempt to ship to an unsupported location, you will be prompted to update your address before completing your purchase.

5. Order Tracking

We want you to know exactly where your package is. Once your order ships, you will receive a Shipment Confirmation email containing your tracking number. You can use this number to monitor your package’s transit status in real time.
Please allow up to 24-48 hours after receiving the tracking number for the tracking information to update in the carrier's system.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your essential oils or soaps arrive damaged or leaking, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a free replacement or full refund.
Lost/Stolen Packages: EPRHAN is not liable for packages marked as "Delivered" by the carrier but not received, or for packages stolen after delivery. If your tracking shows "Delivered" but you have not received your package, please contact the shipping carrier directly to file a claim.

7. Customs, Duties, and Taxes

EPRHAN is not responsible for any customs fees, duties, or taxes that may be applied to your order upon arrival in your destination country. These charges are the sole responsibility of the customer. (Note: While this applies internationally, for US domestic orders, this serves as a standard legal disclaimer).